Legal

Legal warning

Object:

These General Conditions regulate the acquisition of the products and services offered on the website cutzamexfood.es/tienda, owned by Uriel Coria Maldonado (hereinafter, Cutzamala Mex Food).
The acquisition of any of the products and services entails the full and unreserved acceptance of each and every one of the General Conditions that are indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products and services. These General Conditions may be modified without prior notification, therefore, it is advisable to read their content carefully before proceeding with the acquisition of any of the products and services offered.

ID:

CUTZAMALA MEX FOOD, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
• Its corporate name is: Uriel Coria Maldonado. Its commercial name is: CUTZAMALA MEX FOOD.
• Its CIF is: 11858157R
• Its registered office is at: Calle Santa Isabel, 5, Madrid.
• Autonomous

Communications:

To communicate with us, we put at your disposal different means of contact that we detail below:
• Telephone: 638 921 528
• Email: cutzamexfood@gmail.com
• Postal address: Calle Santa Isabel, 5, 28012, Madrid.
All notifications and communications between the users of the web and CUTZAMALA MEX FOOD will be considered effective, for all purposes, when they are made through any of the means detailed above.

Products and services:

CUTZAMALA MEX FOOD is an online service of fifth-range dishes and other food products delivered to your home. The products, their descriptive sheet (in compliance with Regulation 1169/2011) and their price appear on the screen. CUTZAMALA MEX FOOD reserves the right to decide, at any time, the products and services offered to Clients. In this way, CUTZAMALA MEX FOOD may, at any time, add new products and services to those currently offered. Likewise, CUTZAMALA MEX FOOD reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products and services offered.

All this without prejudice to the fact that the acquisition of the products and services can only be done through the subscription or registration of the USER. The User himself will create his Username and Password, through the means provided by CUTZAMALA MEX FOOD on the platform, which will personally identify and enable him to have access to products and services. Once inside cutzamexfood.es/tienda, and to access the contracting of the different products and services, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general conditions and individuals posted at cutzamexfood.es/tienda

Availability:

CUTZAMALA MEX FOOD tries to guarantee the availability of all the dishes that are advertised on its website every week, however, due to the nature of the product, the availability of a product may be suspended for a period of no more than 5 days. CUTZAMALA MEX FOOD is not responsible for any damages that may occur to the USER as a result of failures or disconnections in the telecommunications networks and that cause suspension, cancellation or interruption of the CUTZAMEXFOOD.ES/TIENDA service during the provision of the same.

Checkout and purchase process

To make any purchase at cutzamexfood.es/store, the customer must be of legal age. In addition, it will be necessary for the client to register at cutzamexfood.es/tienda through a data collection form in which CUTZAMALA MEX FOOD is provided with the information necessary for contracting; data that in any case will be true, exact and complete about their identity and that the client must expressly consent by accepting the privacy policy of Cutzamala Mex food.

The steps to follow to make the purchase are:

Select the dishes on the website and click on "Add to cart" to add to cart.
Show car. The selected products appear on the screen, the units of each one with the individual price and the total price.
Finalize order. Once the order is finished, the User will enter the checkout. You will need to access your account, if you have not previously done so, or create a new account, if you do not already have an account. Once this, you will go to step 2. Address, where you must fill in the details of your delivery and / or billing address, if you do not have one associated with your account yet.
After confirming the address, in the next step, 3.Shipment / Collection, the user selects the shipping option they want. This screen informs you of the shipping costs.
Next, you will go to the last step, 4.Payment, where you can make the payment through the chosen method.
Within a maximum period of 48 hours from the completion of the payment, the customer receives an email confirming the order and its breakdown. It is also recommended that the customer print and / or keep a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt sent by CUTZAMALA MEX FOOD by email.
Throughout the process, the user will be able to see the breakdown of the base price, VAT and shipping costs.

Duration and renewal of the contract

The duration of the contracting of the services ends with the delivery of the order

Product delivery

The order will be delivered to the address designated by the client at the time of contracting according to the chosen modality. The scope of delivery collects will be national.

Forms and delivery times, prices, expenses and taxes

Shipments to all Spain can receive your order as long as the favorable purchase process is carried out before 16:00

Monday to Friday between 9:00 a.m. and 20:00

The prices of the products and services that are collected in cutzamexfood.es/tienda will be expressed in Euros unless otherwise stated and will be guaranteed during the validity time of the same, except for printing errors and whatever the destination of the order. . There is no minimum order, but for a purchase less than € 50, Cutzamala Mex Food may charge for the shipment of the products.

The products have VAT included.
The VAT rate is 10%
Shipping costs: Shipping costs appear in the "Shipping / collection" step of the payment. The amount will vary according to the chosen shipping method and will be indicated in the total price before confirming the purchase.
There are no other additional costs.
Product prices can change at any time. In this case, the price to be applied will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before he formalizes his acceptance..

Payment Methods

The form of payment to make the purchase is:

By credit or debit card

You can make the payment immediately through the SSL secure payment gateway of our Bank. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card. Both personal and bank data will be protected with all the security measures established by the company as required by the European Data Protection Regulation and with total confidentiality.

Promotions and discounts policy

The Client has the possibility of obtaining discounts and promotions when placing orders with CUTZAMALA MEX FOOD.

Products warranty

CUTZAMALA MEX FOOD guarantees the freshness of its products, although these may require a heat treatment to be carried out by the user. The expiration date is indicated on the packaging. Once the products are delivered, the customer must follow the storage instructions to keep the product in good condition. On the label of each product we indicate the recommendations regarding its conservation. Information on conservation failures or poor condition of the plate is indicated in point 13.

Return and withdrawal policy

As established by the regulations, the consumer and user are informed of the existence of the right to DESIST a contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1 / 2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users. However, in relation to the products marketed in Cutzamexfood.es, this right of withdrawal will be subject to the exception established in Article 103, section d) of RD 1/2007, of November 16, which approves the referred text of the General Law for the Defense of Consumers and Users.

The supply of goods that may deteriorate or expire quickly.

The products that are delivered are cooked foods and have an expiration date, so you are exempt from the right of withdrawal with respect to them. That is, the user is informed of the existence of this right but in turn, with the completion of the service contract, he accepts and agrees that once the dishes are received, he will not be able to exercise the right of withdrawal, which implies that he will not be able to return them. .

Liability and disclaimer

The consumer and user have the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Tít. IV Book II of the General Law for the Defense of Consumers and Users. If the product is not in accordance with the contract, the consumer may choose between the repair or replacement of the product, both being free for the consumer, which will be carried out within a reasonable period of time depending on the nature of the products. and the purpose for which they were intended. If after the replacement is completed and the product is delivered, it is still not in accordance with the contract, the consumer may demand its replacement, the price reduction or the termination of the contract. Specific observations in this regard:

If it is due to causes attributable to CUTZAMALA MEX FOOD, such as the breakage of the container during transport, loss or theft of any of the dishes during transport or failure to preserve a dish, CUTZAMALA MEX FOOD will replace the defective dish as soon as possible or missing from the order, provided there is availability of the same or another with similar characteristics. If none of these situations occur, the amount of the product will be returned to the customer.
CUTZAMALA MEX FOOD is not responsible for the condition of the product once it has been delivered to the customer, when the customer has not followed the recommendations for storing the product in refrigeration and / or freezing and defrosting process indicated by CUTZAMALA MEX FOOD on its website.

CUTZAMALA MEX FOOD may suspend, withdraw or partially or totally cancel the services subject to contracting at any time and without the need for prior notice. The foregoing provision will not affect those services that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions..

Customer service and claims

To file any complaint or claim with CUTZAMALA MEX FOOD, the client should contact the customer service department either at the telephone number 638 921 528, or through the email address cutzamexfood@gmail.com. Likewise, on the web there is a chat available to the client for questions or queries. To process claims related to the incidents indicated in point 12, we ask the customer to take photos of the dish in poor condition or whose packaging is broken or defective and send it to the Customer Service Department together with the claim in writing. According to the Resolution of online disputes in consumer matters of the EU and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is It is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES.

Applicable legislation

The present conditions will be governed by current Spanish legislation. The language used will be Spanish. In case of having to resort to the Courts to settle any controversy between the parties, if the user is a consumer, the Courts and Tribunals of their domicile will apply.

Call us: 34 638 921 528

How to get: Calle Santa Isabel, 5. Antón Martín Market. Ground Floor, 28012 Madrid, Spain

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